Zedi Privacy Notice

Last updated 14th Sept, 2024

This Privacy Notice for Zedi describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

1. Download and use our mobile application (Zedi), or any other application of ours that links to this Privacy Notice
2. Use Zedi. Manage your crypto and Cedis seamlessly with Zedi, the all-in-one app for instant conversions, bill payments, virtual cards, and secure transfers. Key Features: Easy Crypto Deposits, Seamless Bill Payments, Virtual Cards, Quick & Affordable Transfers, Real-time Exchange Rates, and Bank-grade Security.
3. Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us.

Names
Phone numbers
Email addresses
Usernames
Passwords
Contact preferences
Contact or authentication data
Debit/credit card numbers
Mailing addresses
Billing addresses

2. How Do We Process Your Information?

To facilitate account creation and authentication and otherwise manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send administrative information to you.
To fulfil and manage your orders.
To request feedback.
To send you marketing and promotional communications.
To protect our Services.
To evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends.
To determine the effectiveness of our marketing and promotional campaigns.
To comply with our legal obligations.

3. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with the following categories of third parties:

Data Analytics Services
Finance & Accounting Tools
Government Entities
Payment Processors
Testing Tools

4. How Long Do We Keep Your Information?

We aim to protect your personal information through a system of organisational and technical security measures. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time, depending on your country, province, or state of residence. You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in this notice.

6. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

7. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.

8. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at support@zedi.app

9. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.