Zedi Privacy Notice
Last Updated: 12th January 2026
This Privacy Notice for Zedi describes how and why we access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"). This includes when you:
- 1. Download and use our mobile application (Zedi), or any other application of ours that links to this Privacy Notice
- 2. Use Zedi to manage your crypto and fiat, send money, pay bills, or use other features
- 3. Engage with us in other related ways, including any sales, marketing, or events
We are responsible for making decisions about how your personal information is processed. Please read this notice carefully to understand our practices regarding your personal data.
1. What Information Do We Collect?
In Short: We collect information that you provide to us and certain information required to verify your identity.
Personal Information You Provide Directly
- Names
- Phone numbers
- Email addresses
- Usernames and passwords
- Contact preferences
- Other account information provided during registration and use
Biometric and Identity Verification Information
To comply with applicable Know Your Customer (KYC) and anti-fraud requirements, we may also collect:
- Facial recognition and facial biometric data (such as a selfie or facial scan)
- Information from your government-issued ID used to verify your identity
We collect facial biometric data solely for KYC purposes, which means to verify that you are who you say you are when creating an account or when required to re-verify your identity for compliance and security.
We do not share your facial biometric data with third parties for any purposes outside of identity verification. We will only disclose it if required by law or regulation.
2. How We Use Your Information
- Facilitating account creation and authentication
- Verifying your identity to meet legal and regulatory requirements (including KYC and anti-money-laundering processes)
- Delivering and facilitating the delivery of services
- Responding to inquiries and providing customer support
- Sending administrative and transactional information
- Protecting against fraud and security risks
- Improving and enhancing our Services
- Complying with legal obligations
3. When and With Whom We Share Your Personal Information
We will not sell or share your facial biometric data with third parties for advertising or unrelated commercial purposes.
- Service providers assisting with identity verification and fraud prevention, strictly as required
- Law enforcement or regulators when required by law or legal process
- Other parties as required to comply with financial or regulatory obligations
All sharing of biometric and identity data is limited to what is strictly necessary and permitted by applicable law.
4. How Long We Keep Your Information
We retain your personal data, including biometric data used for KYC, for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Accessing and obtaining a copy of your data
- Correcting inaccurate data
- Requesting deletion of your data
- Objecting to or limiting processing
6. Contacting Us
If you have questions or wish to exercise your rights regarding your personal information, you may contact us at support@zedi.app
7. Policy Updates
We may update this Privacy Notice to reflect changes in our practices or legal requirements. We will indicate the updated version date at the top of this policy.